Course Evaluations & Surveys Ongoing service interruption investigation

Incident Report for Watermark Insights

Resolved

The recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Posted Aug 18, 2025 - 11:30 EDT

Update

The issue leading to the recent service interruption affecting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Posted Aug 18, 2025 - 11:20 EDT

Monitoring

The issue leading to the recent service interruption affecting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Posted Aug 18, 2025 - 10:39 EDT

Identified

We have successfully identified the cause of the interruption affecting Course Evaluations & Surveys and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Posted Aug 18, 2025 - 10:15 EDT

Update

We are continuing to investigate this issue.
Posted Aug 18, 2025 - 09:47 EDT

Investigating

Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Course Evaluations & Surveys in our US East region.

We will continue to provide updates as we progress towards fully resolving the issue.
Posted Aug 18, 2025 - 09:15 EDT
This incident affected: Course Evaluations & Surveys.