All Systems Operational

About This Site

Welcome to Watermark Insight’s home for real-time information on system status for our Educational Impact Suite (EIS) products.

Have questions or need help with your Watermark products? Visit support.watermarkinsights.com.

Course Evaluations & Surveys Operational
Curriculum Strategy Operational
Planning & Self Study Operational
Student Learning & Licensure includes Assessment Project Operational
Faculty Success Operational
Student Success & Engagement Operational
Outcomes Assessment Projects Operational
Taskstream LAT Operational
Taskstream AMS Operational
LiveText Operational
Tk20 Operational
Navigator Operational
Watermark Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Watermark Trust Center ongoing service interruption
Resolved - This incident has been resolved.
Sep 1, 16:06 EDT
Monitoring - Access to our Trust Center portal has been restored. We are monitoring for any further disruptions.
Sep 1, 15:28 EDT
Identified - We are currently experiencing a service disruption affecting our Trust Center portal. Watermark products and services are unaffected and operating normally. We are monitoring the situation and will provide an update once normal access is restored.
Sep 1, 13:57 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Course Evaluations & Surveys Ongoing service interruption investigation
Postmortem - Read details
Aug 28, 14:28 EDT
Resolved - The recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Aug 24, 13:57 EDT
Monitoring - The issue impacting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Aug 24, 13:34 EDT
Identified - We have successfully identified the cause of the interruption affecting Course Evaluations & Surveys and are working to restore service to affected customers. We will continue to provide updates as we progress towards fully resolving the issue.
Aug 24, 12:38 EDT
Investigating - Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Course Evaluations & Surveys. Some clients located in the Eastern U.S. region may be experiencing general slowness within the platform. If you are not experiencing this, no action is needed. We will continue to provide updates as we progress toward a full resolution.
Aug 24, 10:15 EDT
Student Learning & Licensure Ongoing Service Interruption Investigation
Postmortem - Read details
Aug 27, 11:20 EDT
Resolved - The recent issue affecting Student Learning & Licensure services has been resolved and the case is now officially closed. After testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken steps to address the immediate issue, and also planned additional improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Aug 24, 11:18 EDT
Identified - We've identified the cause of delays with imports and manual updates in System Administration. A fix is underway to restore optimal processing speeds. We will continue to provide updates as we progress towards fully resolving the issue.
Aug 21, 15:22 EDT
Investigating - Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Student Learning & Licensure.
Imports and manual updates in System Administration are taking longer than usual to process, so you may experience delays with updates being reflected in Student Learning & Licensure. We apologize for the inconvenience.
Aug 20, 12:45 EDT
Planning & Self Study Ongoing Service Investigation
Postmortem - Read details
Aug 25, 17:19 EDT
Resolved - This incident has been resolved.
Aug 24, 06:48 EDT
Identified - We have successfully identified the cause of the disruption affecting Planning and Self Study and are working to restore functionality. We will continue to provide updates as we progress towards fully resolving the issue.
Aug 21, 10:39 EDT
Investigating - Our team is currently investigating an issue where edits to an existing action item don't save, at both the outcome and measure level in Planning & Self Study.
Users will still be able to create new action items and updates.

We will continue to provide updates as we progress towards fully resolving the issue.
Aug 21, 10:21 EDT
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