Watermark Insights Status

Jul 19, 2026

Unresolved incident: Course Evaluations & Surveys Ongoing service interruption in our Australia region investigation.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Resolved - The Watermark Student App is now fully available for download from the Apple App Store. New downloads can now be initiated and completed as expected.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support
Jul 17, 09:27 EDT

Identified - The Watermark Student App is temporarily unavailable for download from the Apple App Store. We are actively working on a resolution to this issue. If you already have the app installed on your Apple device, it will continue to work as expected. Downloads for Android devices from the Google Play Store continue to operate as expected. As a partial workaround, users may continue to use the SS&E web UI from their mobile device. If you have urgent questions, please contact our Support Team.
Jul 13, 11:32 EDT

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Course Evaluations & Surveys degraded service investigation

Resolved - The recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Jul 15, 21:39 EDT

Update - We are continuing to monitor for any further issues.
Jul 15, 21:15 EDT

Monitoring - The issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Jul 15, 21:15 EDT

Update - We are continuing to investigate this issue.
Jul 15, 20:24 EDT

Investigating - Some clients are experiencing intermittent slowness or errors with Course Evaluations & Surveys.

We will continue to provide updates as we progress towards fully resolving the issue.
Jul 15, 19:20 EDT

Course Evaluations & Surveys degraded service investigation

Resolved - The recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Jul 15, 14:56 EDT

Monitoring - The issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Jul 15, 14:08 EDT

Update - We are continuing to investigate this issue.
Jul 15, 13:58 EDT

Investigating - Some clients are experiencing intermittent slowness or errors with Course Evaluations & Surveys.

We will continue to provide updates as we progress towards fully resolving the issue.
Jul 15, 12:53 EDT

Jul 14, 2026

No incidents reported.

Jul 13, 2026

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

CE&S Scheduled Maintenance

Completed - Maintenance Complete — July 8
All scheduled maintenance windows have been completed successfully. The platform is fully operational.
If you are experiencing any unexpected issues, please contact support.
Jul 8, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:01 EDT

Scheduled - Scheduled Maintenance In Progress — July 8
Our scheduled maintenance window is now underway and is expected to conclude by 7:00 PM ET. Some customers may experience intermittent unavailability during this time.
We will post an update once maintenance is complete. Thank you for your patience.
Jul 8, 13:00 EDT

CE&S Scheduled Maintenance

Completed - Maintenance Complete — July 7 | Next Window: July 8
Tonight's scheduled maintenance has been completed successfully.
Our final maintenance window begins Wednesday, July 8 at 1:00 PM ET and is expected to conclude by 7:00 PM ET.
Not all customers will be affected by every window. If you are experiencing any unexpected issues, please contact support.
Jul 8, 05:03 EDT

Update - Scheduled maintenance is currently still progress. We will provide updates as necessary.
Jul 8, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:00 EDT

Scheduled - Scheduled Maintenance In Progress — July 7
Our scheduled maintenance window is now underway and is expected to conclude by 3:00 AM ET Wednesday morning. Some customers may experience intermittent unavailability during this time.
We will post an update once maintenance is complete. Thank you for your patience.
Jul 7, 18:48 EDT

Jul 7, 2026

Jul 6, 2026

CE&S Scheduled Maintenance

Completed - Maintenance Complete — July 5-6 | Next Timeframe: July 7
Tonight's scheduled maintenance has been completed.
Our next maintenance timeframe begins Tuesday, July 7 at 7:00 PM ET and is expected to conclude by 3:00 AM ET Wednesday morning.
Not all customers will be affected by every timeframe. If you are experiencing any unexpected issues, please contact support.
Jul 6, 03:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:05 EDT

Scheduled - We are performing scheduled database maintenance across three timeframes. During your timeframe, the platform may be unavailable for up to 8 hours.

Sunday, July 5 — 9:00 PM to 3:00 AM ET (Monday morning)
Tuesday, July 7 — 7:00 PM to 3:00 AM ET (Wednesday morning)
Wednesday, July 8 — 1:00 PM to 7:00 PM ET
Not all customers will be affected by every timeframe. If you experience any issues outside of these times, please contact support.
Jul 5, 21:04 EDT

Jul 5, 2026

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