Between Aug 24, 2026, 9:57 AM EDT and Aug 24, 2026, 1:26 PM EDT, Course Evaluations and Surveys Users in a specific region experienced steadily increasing load times. We identified the issue with our database and worked on bringing it back to optimal performance. Recovery began around 12:44 PM EST. Full recovery was observed by 1:26 PM EST. Configuration updates have been applied to prevent similar issues in the future.
Posted Aug 28, 2026 - 14:28 EDT
Resolved
The recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.
We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.
Should you require further information or assistance, please reach out to our support team.
Thank you for your patience, understanding, and continued support.
Posted Aug 24, 2026 - 13:57 EDT
Monitoring
The issue impacting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.
You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Posted Aug 24, 2026 - 13:34 EDT
Identified
We have successfully identified the cause of the interruption affecting Course Evaluations & Surveys and are working to restore service to affected customers. We will continue to provide updates as we progress towards fully resolving the issue.
Posted Aug 24, 2026 - 12:38 EDT
Investigating
Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Course Evaluations & Surveys. Some clients located in the Eastern U.S. region may be experiencing general slowness within the platform. If you are not experiencing this, no action is needed. We will continue to provide updates as we progress toward a full resolution.
Posted Aug 24, 2026 - 10:15 EDT
This incident affected: Course Evaluations & Surveys.