On September 9th, 2026, our services in the EU region experienced an availability issue from 6:15 AM EDT to 7:41 AM EDT. This issue occurred after a scheduled infrastructure update designed to optimize system performance and configuration. Our engineering team observed an unexpected performance impact, and rolled back the change. Following the rollback, operational stability was restored.
Posted Sep 16, 2026 - 11:40 EDT
Resolved
The recent issue affecting Course Evaluations & Surveys services in our Europe region has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.
We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.
Should you require further information or assistance, please reach out to our support team.
Thank you for your patience, understanding, and continued support.
Posted Sep 09, 2026 - 08:41 EDT
Monitoring
The issue that caused some clients in our European region to experience intermittent slowness or errors with Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.
You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Posted Sep 09, 2026 - 08:26 EDT
Investigating
Some clients in our European region are experiencing intermittent slowness or service interruption with Course Evaluations & Surveys.
We will continue to provide updates as we progress towards fully resolving the issue.
Posted Sep 09, 2026 - 07:06 EDT
This incident affected: Course Evaluations & Surveys.