Watermark Insights Status

Course Evaluations & Surveys Ongoing service interruption investigation

Update - Our teams continue actively working on the issue affecting Course Evaluations & Surveys on the East Region.
We will provide updates as we progress toward fully restoring service and/or have an estimated time to restore service.
Nov 20, 2024 - 18:20 EST

Update - We are continuing to work on a fix for this issue.
Nov 20, 2024 - 17:10 EST

Update - We are continuing to work on a fix for this issue.
Nov 20, 2024 - 16:10 EST

Update - We are continuing to work on a fix for this issue.
Nov 20, 2024 - 15:17 EST

Update - We are continuing to work on a fix for this issue.
Nov 20, 2024 - 15:05 EST

Update - We continue actively working on the issue affecting Course Evaluations & Surveys on the East Region.

We will continue to provide updates as we progress toward fully restoring service.
Course Evaluations & Surveys
Nov 20, 2024 - 14:14 EST

Identified - We continue actively working on the issue affecting Course Evaluations & Surveys on the East Region.

We will continue to provide updates as we progress toward fully restoring service.
Course Evaluations & Surveys
Nov 20, 2024 - 13:07 EST

Investigating - Our team is actively working on the issue affecting Course Evaluations & Surveys on the East Coast.

We will continue to provide updates as we progress toward fully restoring service.
Nov 20, 2024 - 12:06 EST

Update - We have successfully identified the cause of the interruption affecting Course Evaluations & Surveys and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Nov 20, 2024 - 11:00 EST

Identified - We have successfully identified the cause of the interruption affecting Course Evaluations & Surveys and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Nov 20, 2024 - 10:51 EST

Investigating - We have received multiple reports of issues submitting survey responses in our East region.

We will continue to provide updates as we progress towards fully resolving the issue.
Nov 20, 2024 - 10:47 EST

About This Site

Welcome to Watermark Insight’s home for real-time information on system status for our Educational Impact Suite (EIS) products.

Have questions or need help with your Watermark products? Visit support.watermarkinsights.com.

Course Evaluations & Surveys Major Outage

Curriculum Strategy Operational

Planning & Self Study Operational

Student Learning & Licensure includes Assessment Project Operational

Faculty Success Operational

Student Success & Engagement Operational

Outcomes Assessment Projects Operational

Taskstream LAT Operational

Taskstream AMS Operational

LiveText Operational

Tk20 Operational

Navigator Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Identified Issue Regarding Service Interruption to Navigator

Resolved - The recent issue affecting Navigator services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Nov 20, 14:31 EST

Monitoring - The issue leading to the recent service interruption affecting Navigator has been fully resolved. We are monitoring for any further interruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Nov 20, 14:19 EST

Identified - We have identified an issue with Navigator for a small subset of users and are working to restore service. We will continue to provide updates as we progress towards fully resolving the interruption.
Nov 20, 13:59 EST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Student Success & Engagement ongoing service interruption investigation

Resolved - The recent issue affecting Student Success & Engagement services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support
Nov 18, 15:10 EST

Identified - We have successfully identified the cause of the interruption affecting Student Success & Engagement and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue
Nov 18, 13:58 EST

Investigating - We are currently investigating a SAML login issue that prevents users from logging in. This affects a subset of customers.

We will continue to provide updates as we progress towards fully resolving the issue.
Nov 18, 13:46 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Course Evaluations & Surveys Ongoing service interruption investigation

Resolved - The recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Nov 13, 11:59 EST

Monitoring - The issue leading to the recent service interruption affecting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Nov 13, 11:12 EST

Investigating - Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Course Evaluations & Surveys.

We will continue to provide updates as we progress towards fully resolving the issue.
Nov 13, 10:54 EST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.