Watermark Insights Status

All Systems Operational

About This Site

Welcome to Watermark Insight’s home for real-time information on system status for our Educational Impact Suite (EIS) products.

Have questions or need help with your Watermark products? Visit support.watermarkinsights.com.

Course Evaluations & Surveys Operational

Curriculum Strategy Operational

Planning & Self Study Operational

Student Learning & Licensure includes Assessment Project Operational

Faculty Success Operational

Student Success & Engagement Operational

Outcomes Assessment Projects Operational

Taskstream LAT Operational

Taskstream AMS Operational

LiveText Operational

Tk20 Operational

Navigator Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

No incidents reported today.

Dec 15, 2025

Issue identified regarding service interruption to Tk20

Resolved - The recent interruption affecting Tk20 services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Dec 15, 11:29 EST

Monitoring - The issue leading to the recent service interruption affecting Tk20 has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this outage may have caused.
Dec 15, 11:06 EST

Identified - We have identified the cause of the current interruption affecting Tk20 and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Dec 15, 10:09 EST

Faculty Success ongoing service investigation

Resolved - The recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Dec 15, 08:05 EST

Monitoring - The issue leading to the recent service outage affecting Faculty Success has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this outage may have caused.
Dec 15, 07:53 EST

Identified - We have successfully identified the cause of the disruption affecting Faculty Success and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Dec 15, 07:49 EST

Investigating - Our team is currently investigating a potential service outage that may be affecting certain functionalities with Faculty Success.

We will continue to provide updates as we progress towards fully resolving the issue.
Dec 15, 07:17 EST

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

Issue Identified Regarding Service Outage to Outcomes Assessment Projects

Resolved - The recent issue affecting Outcomes Assessment Projects services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Dec 11, 14:19 EST

Monitoring - The issue leading to the recent service outage affecting Outcomes Assessment Projects
has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this outage may have caused.
Dec 11, 13:56 EST

Update - We are continuing to work on a fix for this issue.
Dec 11, 13:20 EST

Identified - We have identified a disruption affecting Outcomes Assessment Projects. Some customers may experience issues with logging in. We are working to resolve the disruption and will provide updates as we progress towards fully resolving the issue.
Dec 11, 11:21 EST

Course Evaluations & Surveys Ongoing service interruption investigation

Resolved - The recent issue affecting Shibboleth access in Course Evaluations & Surveys services has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Dec 11, 09:29 EST

Monitoring - The issue leading to the recent service interruption affecting Shibboleth Access in Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused.
Dec 11, 09:18 EST

Identified - We have successfully identified the cause of the interruption affecting Shibboleth access in Course Evaluations & Surveys and are working to restore service. We will continue to provide updates as we progress towards fully resolving the issue.
Dec 11, 09:06 EST

Investigating - Our team is currently investigating a potential service interruption that may be affecting Shibboleth access with Course Evaluations & Surveys.

We will continue to provide updates as we progress towards fully resolving the issue.
Dec 11, 08:58 EST

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Faculty Success ongoing service investigation

Resolved - The recent issue affecting Faculty Success services, Promotion and Tenure module has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.

We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.

Should you require further information or assistance, please reach out to our support team.

Thank you for your patience, understanding, and continued support.
Dec 2, 09:46 EST

Update - The issue leading to the recent service outage affecting Faculty Success Reviews, Promotion and Tenure module has been resolved. We are monitoring for any further disruptions.
You may resume your normal activities, and we apologize for any inconvenience this outage may have caused.
Dec 1, 18:39 EST

Monitoring - The issue leading to the recent service outage affecting Faculty Success has been resolved. We are monitoring for any further disruptions.

You may resume your normal activities, and we apologize for any inconvenience this outage may have caused.
Dec 1, 18:00 EST

Update - We are continuing to investigate this issue.
Dec 1, 17:32 EST